Experience Management

 

HOME CARE PULSE (HCP) EXPERIENCE MANAGEMENT is the only feedback survey program built specifically for home care agencies.  This is how it works:

01

HCP surveys our clients and caregivers over the phone.

The HCP team calls a sample of our clients and caregivers each month to get detailed feedback and unbiased satisfaction scores.

02

Feedback and scores appear in our online dashboard.

We can view trends, benchmarking against other agencies in the region, and pinpoint categories with the highest/lowest scores.

03

With the help of HCP, we can take action to make changes based on the feedback.

We decide how we want to react to feedback, but our experienced Customer Success Managers at HCP are available as resources to help us.

04

We get data, awards, and quotes to use in marketing.

We have qualified for “Best of Home Care Awards” for several years based on our scores. Best of all, HCP can supply us with datasheets, reports, and quotes from clients that we can use in our marketing.

 

 

Non-Discrimination Policy & Language Translation Information